PLEASE NOTE: Xmas Closure 13th Dec till Jan 8th. All orders placed within these dates will not be sent until after 8th Jan


  • Do not use abrasive cloths, scrubbers, etc. Best to use Micro-Fibre cleaning cloth on all surfaces
  • Never use Acetone or Ammonia based products, like Windex or other home glass cleaners, because they contain harmful chemicals that will actually damage the surface leaving it cloudy looking. Soapy water is the safest and most effective cleaning solution for acrylic
  • Always ensure at least 1 door or the Whelpmate Joiner be inserted at ends of occupied box to prevent walls collapsing in
  • Do not undo bolts
  • Do not place heat-lamp near plastic
  • Beware of finger pinch points when opening and closing doors and walls
  • Do not modify the box in any way
  • Avoid placing in direct sunlight
  • Do not use a heating device that can reach more than 55 C
  • To avoid slipping, use matting inside the tub base
  • Vet Bed: - Please wash and line dry prior to initial use to sterilise and minimise loose fluff formation